- What happens if someone wants to cancel their order?
Once payment has been made, we will process your order and ship the goods. We do not offer refunds for change of mind purchases.
- What happens if you (the client) is not happy with the goods after they have been received?
If the goods are faulty/defective, we will offer a replacement (at no charge).
Full refunds will also be offered for goods with major faults/defects as per Australian Consumer Law.
We do not offer refunds for change of mind purchases.
- What are the steps someone must follow for the above?
When the goods are shipped from our warehouse they are sent with a Tax Invoice and a Packing List.
The Packing List states – Damaged goods must be reported within 24 hours of receipt of goods.
If a package is received and the goods are faulty/defective, please call us within 24 hours of receipt and we will handle the matter. Once we confirm all details, we will replace the goods at no cost to you.
Alternatively, a full refund will be offered for goods with major faults/defects as per Australian Consumer Law.